Shipping - Free shipping to the lower 48 states only. Please contact us for
additional shipping charges to Alaska, Hawaii and Canada.
Large Orders - Please contact us with the merchandise information and your complete delivery address so we
can quote the exact shipping fees.
Estimated Shipping Time - The
estimated shipping time is 1 week.
Method of Shipping - Most orders are shipped directly from our distributor's packaging
facility via USPS or UPS.
Changes / Cancellations - After your order has been placed, you have 24 hours to cancel the order before any cancellation or modification fees are incurred. After that, you will be responsible for any fees or charges incurred from the vendor as a result.
Order Tracking - If delivery contact is not made approximately (10) ten working days from
shipping notification, you may want to check on the transit location of
your order. Please contact us with your invoice number and we will
respond promptly with the most up-to-date information.
When Your Merchandise Arrives - Please be prepared to inspect your order when it arrives.
Check the Bill of Lading and verify that the quantity of packages delivered agrees with
what the Bill of Lading indicates left the factory. You may have to open the cartons,
in the case of motor freight, to look for transit damage. Please do not
sign the Bill of Lading until you are reasonably sure the merchandise has
been delivered in good condition. If you should discover damage, it is
your responsibility to notify us immediately. You must sign the Bill of Lading with a note describing the damage you
see. Although damage claims are rare, they can happen and your products
are fully insured against freight damage.
Freight Damage - Your products are insured against freight damage. Should freight damage be
determined, we will either arrange to have the merchandise repaired to
factory new conditions or replaced at no cost to you and as expeditiously
as possible. You must sign the
Bill of Lading with a note describing the damage you
Satisfaction / Returns - Our customer's satisfaction is the foundation of our success. If you are not satisfied with your purchase upon receipt, you must call 800-449-3146 within 7 days after receiving item(s) for return instructions. Items must be in original condition for a refund minus a restocking fee. The restocking fee for a standard stocking item is 15% of the purchase price. The restocking fee for Denali products is 50% of the purchase price.
When returning an item, you will be responsible for the products safe return to the designated return address. We advise you to repackage and insure the merchandise accordingly. Return shipping charges are not refundable.
Disclaimer - All products are subject to availability. Actual colors may not match your monitor. Prices and or specifications are subject to change without notice. Due to the nature of
the internet, this advertising media may contain errors, and may not contain up-to-date
information, specifications, products, or prices. Please call customer service for
Copyright - Denali is a registered trademark of Denali contained herein are protected by U.S. Copyright laws. Duplication of designs
without written authorization is forbidden.